We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and exchanges.
Return within 7 days of delivery
Exchange for any other product
100% quality guarantee on all products
You can request a return or exchange within 7 days of receiving your order if the product is damaged during transit, defective, or significantly different from the product shown on the website. The product must be unused and in its original packaging.
To initiate a return or exchange, please contact us on WhatsApp at 6303698487 with your order details and photos of the product. Our team will guide you through the return process.
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days. Refunds will be credited to your original payment method or as store credit, based on your preference.
Products that have been worn, damaged by the customer, or are without original packaging cannot be returned. Custom or personalized jewellery items are also non-returnable.
For any return-related queries, reach out to us on WhatsApp at 6303698487 or email info@kashvipearls.com.